Shipping Information
Everything you need to know about order processing, shipping, tracking, delivery, and receiving your JES Enterprises order.
How Shipping Works
We want your shopping experience to be simple from checkout through delivery.
Order Processing
Once your order is placed, it is prepared for shipment. Order details and updates are sent using the contact information provided during checkout.
Shipping & Delivery
Shipping availability and delivery estimates may vary by item and destination. Available information will be provided with your order.
Order Tracking
When tracking becomes available, use the tracking information associated with your order to follow its delivery progress.
Shipping Address
Please review your shipping address carefully before completing your order.
Incorrect or incomplete address information may affect delivery.
Tracking Information
Tracking information may become available after your order has been processed for shipment.
Tracking updates are provided by the shipping carrier and may take time to appear.
Delivery Delays
Carrier delays, weather conditions, holidays, high order volume, or other circumstances can occasionally affect delivery.
Delivery Questions
If you have questions about your shipment, tracking information, or delivery status, contact our customer support team.
Already Placed an Order?
Visit your orders page to review your order information and available shipment details.
Shipping Questions
Quick answers to common shipping questions.
Where can I find my tracking number?
When tracking information is available, it may be included with your order or shipment update.
Why has my tracking not updated?
Carriers may require additional time before a new shipment scan or tracking event appears.
Can I change my shipping address?
Contact customer support as soon as possible if you notice an address issue. Changes may not be possible after shipment processing has begun.
What if I have a delivery issue?
Contact our support team with your order information so the issue can be reviewed.
Need Help With Your Shipment?
Our customer support team is available to help with shipping and order questions.
Contact Us →