Returns & Refunds
We want you to feel confident shopping with JES Enterprises. Find information below about returns, refunds, and resolving order concerns.
Return & Refund Information
If there is an issue with your order, contact our support team so we can review your request and provide available options.
Return Requests
Contact our customer support team with your order information before returning an item.
Item Review
Return eligibility may depend on the item, order circumstances, condition, and applicable return requirements.
Refund Processing
Approved refunds are processed after the return or order issue has been reviewed.
Item Condition
Items being considered for return should generally remain in appropriate condition and include the applicable product components and packaging when available.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, contact us with your order details and information about the issue.
Photos may help our team review certain product or delivery concerns.
Returning an Item
Please contact customer support before sending a product back so the appropriate return instructions can be provided.
Refund Timing
Once a refund has been approved and processed, the time required for it to appear may depend on your payment provider or financial institution.
How to Request a Return
Follow these simple steps to get started.
Contact Our Team
Reach out through our Contact Us page and provide your order information.
Provide Details
Tell us what happened and provide any relevant item or order information requested.
Follow Instructions
If the request is eligible, follow the return or resolution instructions provided by our support team.
Please Contact Us Before Returning an Item
Sending a product back without first receiving return instructions may delay review of your request. Contact our support team before shipping any return.
Need Help With a Return?
Contact our customer support team and include your order information so we can assist you.
Contact Us →